Which store platforms do you support?
Our initial service focus is Magento and WooCommerce. Share your platform and version so we can confirm whether the task fits our available experience and scope.
Can you help with a live checkout problem?
We first confirm availability, the affected journey, access and dependencies. Investigation and resolution depend on the cause and any third-party involvement. A resolution deadline is agreed only when there is enough information to scope the work.
Does a diagnostic include the repair?
A diagnostic covers one store, one defined issue and up to two hours of investigation, with written findings and a next-step estimate. Remediation is separately scoped. Some issues may not reproduce or may require action from another provider.
How much will a repair cost?
We quote after confirming the task, risk, access and expected effort. You receive the deliverables, exclusions, payment terms and acceptance test before accepting the work.
Do you provide 24/7 support?
Coverage is agreed before the engagement. The initial service uses scheduled hours and does not include continuous emergency coverage.
Can you work with our existing agency?
Yes. We agree responsibilities, permissions, ticket workflow and deployment approval with the team managing the store.
Will changes be made on the live store?
We use staging where available. Live changes require your approval and an agreed backup and rollback approach.
Does Store Care renew automatically?
At launch, monthly support uses an agreed written renewal and invoice process. An enquiry or one-time service purchase does not create automatic recurring billing.
Can international customers enquire?
Yes. Remote service enquiries are welcome worldwide. We confirm the scope, scheduling, currency and an available payment route in the quotation. Physical delivery depends on the destination and must be confirmed separately.
Are branded products in stock?
Branded products are offered by quotation. Availability, specification, quantity, production dates and delivery costs are confirmed for your request before an order is accepted.
What should I send for a product quote?
Include the item, quantity, preferred materials or sizes, branding requirements, delivery city and required date. We agree how to share artwork after the initial enquiry.
How can I pay?
Use the payment method shown in your accepted quotation or available at checkout. For quote-led work, we confirm payment instructions before accepting funds.
What should I avoid sending in the form?
Do not send passwords, payment-card details or full customer exports. Describe the request first; any project access or file transfer is agreed later.